Tell us what happened

Two ways in: players and parents report a problem or ask a question; studios and creators ask about a website or tool build.

We never ask for your password, your username or your account details, and you should never send them.
We point you at Roblox’s own recovery and reporting channels, because those are the only ones that can act.
What you tell us is never published, listed or sold to anyone.
We cannot recover accounts, restore Robux or reverse purchases — only Roblox can do that.

We reply within two working days. Be careful with anyone who answers faster and offers to fix it directly: account “recovery services” are one of the scams described on this site.

Player or parent Studio or creator

Tell us what happened

Three fields. Never include a password, and never include your account details — we do not need them and no legitimate service will ask.

Name

What is this about

You are (optional)

How urgent (optional)If money has been lost or an account has been taken, say so — those go to the front of the queue.

What happened (optional)Describe what happened and what you have already tried. Never include a password, a one-time code or a full account name.

Never send a password, a one-time code or account credentials — not to us, not to anyone. What you do send is never published and never shared.
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Website or tool for your studio

We also build websites and browser tools for game studios, creator communities and UGC sellers. Describe the project and we will reply with an approach and a range.

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